Onix CEO Sanjay Singh explains his acquisition of the services business of AI-powered contact center provider UJET and new appointment of Google Cloud’s former global consulting leader to its board of ...

CHICAGO--(BUSINESS WIRE)--The financial services industry has been slow to adopt artificial intelligence (AI) tools for customer service, but such applications are expected to accelerate in the next ...

Eversource Energy’s automation journey shows that companies can reinvigorate operations and employee experiences through intelligent automation. By addressing backlogs, adopting process mining and ...

Tallahassee is using AI in various city departments to improve efficiency and services. Key AI implementations include customer service chatbots, data compilation software, and AI-assisted policing ...