Bulls Salesforce.com dominates the SFA space but still only controls 30% in a highly fragmented market that continues to grow double digits each year, suggesting there is still room to run. The ...

Salesforce lets its customers lead its product roadmap with the thinking that if one enterprise customer has a problem, the ...

Salesforce used AI agents to cut $100 million in support costs and handle 3 million customer conversations. Now it's ...

Organizations using Salesforce can enable their support teams to develop critical communication skills with Skillsoft CAISY™ Customer expectations are evolving rapidly. According to Salesforce, 80% of ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service ...

Salesforce is serious about AI – and customers are too. The tone of Dreamforce was a lot more serious this year than previous events, with a focus on Salesforce as a trusted partner to help its ...

HOLMDEL, N.J.--(BUSINESS WIRE)--Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has launched Vonage ...

New Einstein 1 Data Cloud is now natively integrated with the Einstein 1 Platform, so customers can connect any data to create a unified profile of their customer, and infuse AI, automation, and ...

LONDON & SAN FRANCISCO--(BUSINESS WIRE)-- Haleon plc (LSE/NYSE:HLN), a leading global consumer company that specialises in everyday health and Salesforce (NYSE:CRM), the world’s #1 AI CRM, today ...

Salesforce, Inc. (NYSE:CRM) is one of the best falling stocks to invest in now. On April 17, Truist Securities analyst Terry ...